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Privacy Policy


Nothing to worry about! Surpass Travel uses cookies to help us recognise and remember you, from auto-loading the booking form to providing a page cache that is relevant to you.  Please read below our Statement on Cookies. Surpass Travel’s Privacy Policy sets out what information we collect, how we collect it, and what we do with it. Surpass Travel is a brand owned by Surpass Travel.


INFORMATION ABOUT YOU

Your Information

This refers to a combination of information such as your name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking (“your information”). Your information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our Privacy Policy and consent to your acting on their behalf in all your dealings with us. We will update your information whenever we can to keep it current, accurate and complete.


Our use of your Information

(1) For the purpose of providing you with our services, including your flight, holiday or insurance, etc., we may disclose and process your information outside the your country of origin. In order for you to travel abroad, it may be mandatory (as required by government authorities at the point(s) of departure and/or destination) to disclose and process your information for immigration, border control, security and anti-terrorism purposes, or any other purposes which they determine appropriate. Some countries will only permit travel if you provide your advance passenger data (for example Caricom API and US secure flight data). These requirements may differ depending on your destination and you are advised to check. Even if not mandatory, we may exercise our discretion to assist where appropriate.

(2) We may collect and process your information for the purposes set out in our registration with the Office of the Information Commissioner, and disclose the same to our group companies for business purposes and also to companies and our service providers who act as “data processors” on our behalf, or to credit and fraud agencies (some of whom are located outside your country of origin). These purposes include administration, providing services (and contacting you where necessary), customer care, service quality, business management and operation, re-organisation/structuring/sale of our business (or group companies), risk assessment/management, security, fraud and crime prevention/detection, monitoring, research and analysis, social media, reviews, marketing, customer purchasing preferences and trends, dispute resolution/litigation, credit checking and debt collection.

(3) Information (such as health or religion) may be considered “sensitive personal data”. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data on the condition that we have your positive consent. By booking with us you also agree for your insurers, their agents and medical staff to exchange relevant information and sensitive personal data with us in circumstances where we/they need to act on your behalf or in the interest of passengers or in an emergency. If you do not agree to Our Use of Your Information above, we cannot engage/do business with you or accept your booking.


Direct Marketing Material

(1) We may from time to time contact you with information on offers of goods and services, brochures, new products, forthcoming events or competitions from our holiday divisions and our group companies. Our websites will assume you to agree to e-communications when you make a booking. We will tailor the information we send you unless you tell us not to. This will enable us to send you more personalised and relevant communications. You will be given the opportunity on every communication to opt-out of this personalisation.

(2) You may indicate your preference regarding receiving third party direct marketing material.

(3) If do not wish to receive such information or would like to change your preference, please refer to point (2) of “Your Rights” below.


Your Rights

(1) On completing our Data Subject Access Request form, you are entitled to a copy of the information we hold about you (for a US $10 fee) and to correct any inaccuracies.

(2) You have the right to ask in writing not to receive direct marketing material from us. If available, you can amend your previous preference on our website(s), use our “unsubscribe email” or refer to our literature containing instructions. Once properly notified by you, we will take steps to stop using your information in this way. Please write to Surpass Travel, Bypass Av. Interoceánica, Edificio Mileinio III, oficina 2, Cumbayá, Quito - Ecuador or email info@surpasstravel.com.

(3) For a list of our group companies or brands, please write to info@surpasstravel.com.


Posting your Images on our Website

(1) You have the option to upload your holiday images on to our website through Google Plus once you have opened a ‘Google Apps Account. After the end of the tour package you purchased, we will send you a link to your tour’s album. You may choose to send an email to your ‘Friends' including the link to the tour photo album(s) managed by the Surpass Travel account. To enable this link to be forwarded to your friends you will need to supply an email address for your friend(s). Surpass Travel will not use the friend's email address supplied for marketing purposes. When you choose to share the online images album link with Friends, those individuals will be able to view the album. Please note, as with any email, your friends could forward the email invitation to others, who will then be able to click on the link to the album within the email, and see the pictures too.

(2) The album will be subject to moderation by Surpass Travel, and then shared with everyone or public on our website. The album will then be displayed in the Images section for that trip and will potentially be visible to anyone that visits the Website.

(3) Surpass Travel employees or employees of partner companies that provide services to Surpass Travel may see your photos even if they are not published on the Website as a result of carrying out maintenance on the Website or correcting problems with your account.


Foreign Controls

Outside your country of origin, note that controls on data protection in such countries may not be as strong as the legal requirements in this country.


STATEMENT ON COOKIES

By using our website, you agree to our Website Terms and Conditions. Take a look at our Privacy Policy  to find out more on how we collect and use personal data. When you visit our websites we use cookies. Cookies allow us to identify the computer or device you’re using to access our websites – but we can’t identify you personally. You can set up your web browser to refuse cookies, but this means you won’t be able to book on our website or use all of its features.


What we use cookies for

  • Storing what’s in your shopping basket: This allows you to plan or buy your holidays with us

  • Collecting information: This means we can learn more about how you use our website so we can improve our products and online experience.

  • Tailoring your experience: Cookies allow us to provide you with information, products and services that we think you’ll find interesting

  • Making our marketing relevant: We can show you relevant offers and promotions on our own websites and through our advertising networks.

Email newsletters

If you receive our email updates, we tailor the information we send you based on the data our cookies have collected from your recent visits to our website. You can opt-out of this in any email we send.

Types of cookies we use

Here are the types of cookies our websites use and some more details about what they’re used for:


Analytical Cookies

These cookies help us understand how our customers are using the website, so we can make things better.

We also monitor which of our marketing activities generates traffic to our websites using cookies. We use this data to reward our partners if you make a booking with us.

Google Analytics

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These cookies enable the function of Google Analytics software. This helps us take and analyse visitor information such as browser usage, new visitor numbers and response to marketing activity. The information helps us to improve the website and your browsing experience, and to make our marketing campaigns relevant. The data stored by these cookies can be seen only by the relevant teams at Exodus and Google and never shows any confidential information.


By using our websites, you agree to us using cookies as set out in our Statement on Cookies.


COOKIES – THE LOWDOWN

Read through this section for all you need to know about what cookies are and how we use them.


What are cookies?

Cookies are small text files placed on your computer by us or our partners. They let us identify the device you’re using – but not you personally. This information is sent back to our systems as you move around our website. Cookies are unique to the web browser you’re using – so if you’re using a desktop computer as well as a mobile, different data will be collected for each. You can find more information on the About Cookies website www.aboutcookies.org.


Cookies can be set by the owner of the website you’re on. These are known as 1st Party Cookies. There are also 3rd Party Cookies that can be set by partner websites. Only the owner of the cookie can see the anonymous information it collects. You can choose to accept all cookies, reject 3rd Party Cookies or reject all cookies by changing your internet browser settings. If you don’t accept cookies, some features of our website won’t work. For example, you won’t be able to make a tour package wishlist.


How we use cookies

We may use cookies to find out more about how you use our website – like the searches you make and your preferences. We use this information to:

  • Make it possible for you to use our website

  • Find out more about how our customers use the site


Buying our products online

When you’re buying something on our website, we need to use cookies to keep track of what you’re booking as you move through each stage of the booking process. For online payments we use PayPal, and therefore the cookies used by this organization to process your payment are of entire responsibility of PayPal.


Keeping track of your searches and preferences

Your recent searches and shortlisted holidays are recorded using cookies. If you’ve searched for a holiday, left our website and then you come back later, the search panel will keep the information you provided before, so you won’t need to fill everything in again.


Improving your experience

We use cookies and software programmes to record, measure and analyse how our customers use our website. We use this information to understand what you want from our website, which helps us when we’re considering future products like holidays. We can also find out how you move around our website, so we can look into any errors stopping you from being able to do what you want. The data we collect from cookies is really important for us to improve your experience.


Refusing cookies and changing your mind after you’ve accepted.

Refusing cookies

You can change your browser settings to accept or refuse all cookies, choose which cookies you want or don’t want, or ask to be notified when a cookie is set. Use the help feature in your browser to see how.


Changing your mind after you’ve accepted our cookies

If you change your mind after you’ve accepted our cookies, you’ll find an option within your internet browser to clear cookies that have already been set. Use the help feature in your browser to see how. You’ll then need to change your browser settings to refuse cookies in future.


More details on how to refuse cookies

Take a look at the websites of Pinsent Masons law firm www.aboutcookies.org or the Internet Advertising Bureau www.youronlinechoices.com/uk for independent information on cookies - including how to refuse or delete them from your computer or device. Just so you know, you won’t be able to benefit from all the features of our website and email newsletters or book online with us if you refuse cookies.

Find out more on cookies

Take a look at these websites for more information on cookies:


Independent advice

Pinsent Masons law firm

Internet Advertising Bureau

International Chamber of Commerce

Information from our agencies and partners

Google Analytics

Google

Facebook

Privacy Policy and Cookie Statement: September 2013